Conflict Resolution (Live Online)

  • Formats:

    Live Online

  • Duration:

    33 hours/ 11 weeks

  • Registration Fee:


Start Date

Live Online

Part Time: February 03, 2021 – April 14, 2021

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Live Online Info Session

Live Online Info Session

Presented By Sharon Seidler

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Utilization of conflict resolution skills and strategies in the workplace will help to maintain a healthy work environment. These critical skills are required on a daily basis and are vital to the success of a company. Organization leaders are responsible for creating a work environment that enables people to thrive. If turf wars, disagreements, and differences of opinion escalate into interpersonal conflict, you must intervene immediately with conflict resolution mediation. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical. This course teaches how to resolve a conflict before any crisis takes place; it covers the causes of conflict and explores the benefits of resolving conflict in a way that is effective for people and their circumstances. Students will learn the most effective conflict resolution techniques that apply in most business situations.

Course Prerequisites


Learning Objectives

Upon completing this course, students will:

  • Be able to identify the causes of conflict
  • Diagnose work-place conflict
  • Identify issues and needs of individuals involved in conflict
  • Demonstrate knowledge of different conflict styles and conflict characteristics
  • Appy problem-solving approaches to conflict
  • Lead challenging conversations
  • Establish how to deal with anger, frustration, and silence
  • Understand how to identify opportunities for conflict and methods of resolution
  • Build essential skills and techniques to resolve conflict

Topics Covered Include

  • Conflict causes and diagnosis
  • Terms and concepts
  • What is needed to resolve conflict?
  • Methods of resolution
  • Legislation and policies
  • Overcoming resistance
  • Leading Challenging conversations
  • Communication Skills
  • Behaviour issues in the workplace
  • Appropriate time to ask for professional assistance

Required Materials

No books required. Some popular readings will be suggested, and some will be provided and addressed to the audience on-line.

Who will benefit from the course

Senior Managers, human resource managers, unit clerks, legal assistants and others who are involved in workplace communications on a daily basis will benefit from this course.


Live Online

Part Time:

February 03, 2021 – April 14, 2021

  • Students must devote at least 3 hours per week to attend live webinars.
  • Webinars will be held on Tuesdays from 5:00 to 8:00 pm PST .
  • Outside of live instructional periods, students will be expected to take part in various independent and/or group activities.

Technical Requirements

Live Online Students

Ashton College uses web conferencing tools to help instructors and students connect and collaborate live online. Students should have access to a computer, laptop or smartphone to access the class sessions. To be able to participate in webinars, students need a webcam and headset, or a microphone and headphones, along with a high-speed internet connection.


Registration fee for this course is $850

This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education, Skills & Training. As such, it was not reviewed.

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