Utilization of conflict resolution skills and strategies in the workplace will help to maintain a healthy work environment. These critical skills are required on a daily basis and are vital to the success of a company. Organization leaders are responsible for creating a work environment that enables people to thrive. If turf wars, disagreements, and differences of opinion escalate into interpersonal conflict, you must intervene immediately with conflict resolution mediation. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical. This course teaches how to resolve a conflict before any crisis takes place; it covers the causes of conflict and explores the benefits of resolving conflict in a way that is effective for people and their circumstances. Students will learn the most effective conflict resolution techniques that apply in most business situations.
Upon completing this course, students will:
No books required. Some popular readings will be suggested, and some will be provided and addressed to the audience on-line.
Senior Managers, human resource managers, unit clerks, legal assistants and others who are involved in workplace communications on a daily basis will benefit from this course.
February 03, 2021 – April 14, 2021
Live Online Students
Ashton College uses web conferencing tools to help instructors and students connect and collaborate live online. Students should have access to a computer, laptop or smartphone to access the class sessions. To be able to participate in webinars, students need a webcam and headset, or a microphone and headphones, along with a high-speed internet connection.
Registration fee for this course is $850
This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education, Skills & Training. As such, it was not reviewed.