Mediation (Live Online)

  • Formats:

    Live Online

  • Duration:

    39 hours/ 13 weeks

  • Registration Fee:


Start Date

Live Online

Part Time: January 21, 2021 – April 15, 2021

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Mediation is popular with a wide range of HR professionals as it reduces stress, resolves conflict and restores working relationships, all in substantially less time than it takes to conduct a formal grievance. The teaching of mediation skills is best accomplished through a combination of readings, lecture, demonstration, role plays and critique which will all be carried out LIVE Online. Live role plays, with feedback from experienced instructors, are appropriately the primary methodology for developing those skills. This course is perfect for those who want to learn the art of mediation from beginner level to pro. It will equip students with a mediator’s skill set and the ability to guide others in dispute resolution. Throughout the course, students will learn how to deal with emotions, how to overcome intense negotiations, and students will gain the ability to lead parties to a desired outcome.

Learning Objectives

Upon completing this course, students will be able to:

  • Facilitate conversation between two or more parties to resolve any dispute
  • Establish and maintain a safe, confidential, communicative processes between all the parties involved
  • Help participants reach an agreement
  • Stay unbiased
  • Assist in generation of new ideas and solutions
  • Develop effective strategies
  • Identify hidden interests of the parties
  • Manage the process of mediation
  • Use empathy and communication skills to guide parties

Topics Covered Include:

  • Mediation Concepts
  • Difference between Negotiation, Mediation, Facilitation and Arbitration
  • Establishing Goals
  • Dispute settlement techniques
  • Negotiation
  • Communication skills
  • Mediation processes and techniques
  • Keeping Mediation Focused
  • Identifying areas of agreement
  • Workplace Dispute Resolution
  • Family Mediation
  • Ethical Issues and Standards of Conduct
  • Internet-Based (online) Mediation

Required Materials

No books required. Some popular readings will be suggested, and some will be provided and addressed to the audience on-line.

Who will benefit from the course

Senior managers, human resource managers, lawyers, entrepreneurs, project managers, and leaders who are involved in workplace communications and operations on a daily basis will benefit from this course.

Technical Requirements

Live Online Students

Ashton College uses web conferencing tools to help instructors and students connect and collaborate live online. Students should have access to a computer, laptop or smartphone to access the class sessions. To be able to participate in webinars, students need a webcam and headset, or a microphone and headphones, along with a high-speed internet connection.


Live Online

Part Time:

January 21, 2021 – April 15, 2021

  • Students must devote at least 3 hours per week to attend live webinars.
  • Webinars will be held on Thursdays from 4:00 to 7:00 pm PST .
  • Outside of live instructional periods, students will be expected to take part in various independent and/or group activities.


Registration fee for this course is $799.

This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education, Skills & Training. As such, it was not reviewed.

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